Learn the essentials of the XRAI AR One
Ordering
- My country is not on the list, can I still order?
- Yes! We are adding countries daily, please get in touch so we can help.
- Can I add prescription lenses?
- Yes! You can add prescription lens inserts at checkout.
- Is translation included?
- Translation is available with the Babelfish package, which can be added at checkout.
- Do you offer a discount for not-for-profit organizations?
- Yes! We offer a discount for registered not-for-profit organizations and registered charities. Please get in touch for a discount code.
- What payment methods do you accept?
- We accept all major credit cards and hope to introduce new payment methods in the future.
- What is your return policy?
- Returns are not accepted once the product has been purchased. We recommend downloading the app to verify device compatibility before purchasing, as we do not offer a try-at-home option for our glasses.
- Is there a warranty?
- Yes! Our glasses are covered by a 12-month warranty that protects against manufacturing defects. Please note that accidental damage is not covered under this warranty.
Set-up/Using the glasses
- Do I need a phone to use the glasses?
- Yes, a phone is required to set up the glasses.
- How do the subtitles appear on the glasses?
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Subtitles appear in front of your eyes similar to how they are displayed on the app on your phone.
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- What if I am outside and need a tinted lens?
- Tinted lens inserts are included.
- Do the glasses require Wi-Fi to work?
- For high quality subtitles, you will need access to Wi-Fi or a hotspot. The glasses can still be used in offline mode.
- How long does the battery last?
- The glasses will last for about an hour once charged. For extended usage, connect to a power bank using the included USB-cable.